The Winter Protection Plan must be renewed annually, beginning in October. To sign up, complete the application form (PDF:6KB) and return it to our Credit Administration group.
Applications for the Winter Protection Plan (hardship coding) can also be done at time of application for public energy assistance through the Community Action Agencies.
Third Party Notification
For customers who occasionally have difficulty keeping track of their CL&P bill - whether
it's because of language difficulties, sight or hearing impairment,
long-term illness or hospitalization, or frequent travel - our Third
Party Notification service may provide that extra billing reminder
they need. They can name someone to receive a third party reminder
notice from us when their bill is overdue and their electric service
is in danger of being shut off.
We'll provide notification to the third party they've designated -
a neighbor, relative, friend, clergy, or social agency - well in advance
of the date service is scheduled to stop. That will bring the
potential of shutoff to the attention of someone who can help.
The third party is not responsible for the payment, nor
will the copy of the shutoff notice necessarily prevent loss of
service. It simply makes another person aware of the situation with enough
time to take action so electric service won't be stopped. If you
or someone you know could benefit from Third Party Notification, please have
that customer complete the Third
Party Notification Form (PDF:6KB).
