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Homeowner's Guidelines
If you're the owner and occupant of a single-family residence and wish to upgrade your electrical service, it is necessary for you to understand and follow the guidelines below.
Homeowner Service Change Guidelines
To help assure your safety, we are identifying the procedures you must follow when working under an electrical permit issued to the homeowner. We believe these procedures will eliminate any misunderstandings and avoid damages to CL&P's facilities.
Connecticut State law allows homeowners to perform electrical work on their single-family, owner-occupied residence. A permit issued under these circumstances does not allow anyone other than CL&P to cut and reconnect a CL&P service. A licensed electrician is not allowed to cut and reconnect electric service under a permit issued to the homeowner who is performing the work.
The following requirements are necessary and are intended to prevent problems. The homeowner obtaining the electrical permit is responsible to:
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Create a Customer Request System number (CRS) prior to beginning any work. Dial 1-888-LIGHTCO or use the links on the left.
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Contact a CL&P field technician before beginning any work. |
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All required permits must be obtained by the homeowner. |
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Homeowners are not allowed to cut and reconnect their service or remove a CL&P meter. Violations may result in charges to the homeowner from CL&P for any necessary repairs. |
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Work must be inspected and approved by a local municipal code-enforcement official. |
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All work must comply with CL&P's Information and Requirements booklet. |
CL&P is available to consult with the homeowner to coordinate work to allow the homeowner to complete their work safely. This is an important safety precaution for homeowners. The homeowner has two options to complete work:
- The homeowner can coordinate with CL&P to have the service deenergize and/or cut, allowing the homeowner to perform the service upgrade. Once municipal inspection approval is received, the homeowner must coordinate with CL&P to reconnect the service.
- The homeowner may build a parallel service which can be backfed on the customer's side of the main switch. Once municipal inspection approval is received, coordinate with CL&P to cut-over the service.
It is the responsibility of the homeowner to schedule any appointments with CL&P and coordinate required municipal inspection(s).
To create a Service Request number visit our
Service Request home page or call our toll free number at 1-888-544-4826.
Building Demolition Form
If you are planning demolition of a building and need to have CL&P's service permanently removed, please read and print the
demolition form (PDF:57KB), which requires notarization.
For more information, see our customer
frequently asked questions, glossary of terms, or contacts page.
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