Fact Sheet
We’ve upgraded our customer information and billing system to better serve our customers with a more flexible and efficient system.
What you need to know.
The four Northeast Utilities (NU) utility companies, Connecticut Light and Power, Western Massachusetts Electric Company, Public Service of New Hampshire, and Yankee Gas, are working together to build a combined technology infrastructure to serve customers across our service territory with greater efficiency and versatility — as well as provide consistent, enhanced access and support in emergency situations. To accomplish this, we are nearing completion of a multi-year effort to establish two state-of-the-art customer service centers with advanced technology and automated services.
The installation of our new customer information and billing system enables our Customer Service organization to better serve customers from all four companies:
- Easier access to customer account information
- Real-time updating of most customer transactions
- Increased efficiency of maintaining and upgrading a single computer system
What does this mean for CL&P customers?
Each CL&P customer will receive a new 11-digit account number when they receive their first reformatted bill.
A new look to the CL&P bill
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- Reformatted on larger 8 1/2" x 11" paper for easier reading
- Utilizes the front and back to conserve paper
- Continues to prominently display Consumer Rights information
Online services.
- Easy-to-use Web site providing convenient, online self-service options
- New names for online services
- Our Monthly Pay service has been renamed Recurring Direct Debit, allowing you to automatically deduct your total bill from your bank account each month.
- Our One-Time Pay service has been renamed Single Direct Debit, allowing you to schedule a single payment up to 30 days in advance.
Getting the word out.
We will be communicating these changes in the following ways:
- The CL&P Web site provides updated information about the implementation, frequently asked questions for customers, and a sample of the new customer bill.
- A bill insert will be sent with the first newly reformatted bill, detailing the changes that have been made.
- An automated phone system provided helpful updates.
For more information, please call 1-800-286-2000 (860-947-2000 in the Hartford/Meriden calling area).
The Energy to Make a Difference.
At Northeast Utilities, our vision can be summed up in the words ENERGY, GROWTH and LEADERSHIP. Today, the key elements are in place to support this vision – a focused business strategy to guide us, a streamlined organizational structure to support you, and a renewed commitment to serve our customers, our shareholders, our company and each other to the best of our abilities.