Customer Service System Upgrade
To better serve you, we have upgraded our customer information and billing system. This upgrade replaces 30-year-old technology with a new system that will enable us to provide more efficient, flexible and responsive service to all of our customers.
You’ll see the following changes from CL&P:
- A new 11-digit account number
- A larger 8½ x 11-sized reformatted bill
- New names for our online account services
Learn more about the “Customer Service System Upgrade” by clicking on the respective links on the left.