Third Party Notification

Third Party Notification

For customers who occasionally have difficulty keeping track of their CL&P bill - whether it's because of language difficulties, sight or hearing impairment, long-term illness or hospitalization, or frequent travel - our Third Party Notification service may provide that extra billing reminder they need. They can name someone to receive a third party reminder notice from us when their bill is overdue and their electric service is in danger of being shut off.

We'll provide notification to the third party they've designated - a neighbor, relative, friend, clergy, or social agency - well in advance of the date service is scheduled to stop. That will bring the potential of shutoff to the attention of someone who can help.

The third party is not responsible for the payment, nor will the copy of the shutoff notice necessarily prevent loss of service. It simply makes another person aware of the situation with enough time to take action so electric service won't be stopped. If you or someone you know could benefit from Third Party Notification, please have that customer complete the Third Party Notification Form [PDF:63 KB] .