CL&P's rates for residential customers include basic Rate 1 (Rate 001 on your bill) for non-heating customers, Rate 5 * (Rate 005 on your bill) for electric heat customers, and Rate 7 for Time-of-Day use. For a step-by-step guide to line items on the CL&P bill, see a sample residential bill. (Mouse over the number and a brief description will pop up.)
CL&P's rates for business customers include Rate 30 for small businesses, Rate 35 for medium-sized businesses and four Time-of-Day rates for intermediate and large manufacturing and non-manufacturing customers. For a step-by-step guide to line items on the CL&P bill, see a sample commercial/industrial bill. (Mouse over the number and a brief description will pop up.)Regulatory Information
CL&P's rates are regulated by a state commission, the Public Utilities Regulatory Authority (PURA). The latest list of electric-service providers licensed by the PURA is available on its website. Other details about choosing an electricity supplier and energy restructuring are available at EnergizeCT.com.
If you have questions about termination of service or your customer rights, call CL&P at 1-800-286-2000 (860-947-2000 in the Hartford or Meriden area). You may also call PURA at 1-800-382-4586.
*Note: New customers are no longer eligible for Rate 5.