Sometimes life can take you down a road with unexpected financial curves. So we'd like to help give you a new start. CL&P's NUStart program may be a great opportunity to eliminate your outstanding balance in as little as 12 months. If you make on-time payments, we'll make up the difference.


If you qualify for the NUStart program, you will:

  • Continue to receive year-round electric service as long as you make your budgeted payments on time each month.
  • Have your past-due balance removed from your CL&P bill, over time. With each month's budget payment, you receive a credit toward the overdue amount of your bill.
  • Find your NUStart budget helps you better plan your monthly electric payments.
  • Learn about energy conservation steps you can take to better control the amount of electricity you use.

Eligibility Requirements

Customers eligible for the NUStart program will:

  • Have applied for and be eligible to receive energy assistance funds, or be able to provide other proof of income.
  • Have a past-due balance of $100 or more on a CL&P bill that is at least 60 days overdue.
  • Have income at or below 60% of the state median income.

General Information for NUStart Customers

To remain in the NUStart program, you are required to make all budgeted monthly payments, in full and on time. If you move to another address, please contact our NUStart team immediately at 800-286-2828 to update your account and maintain your program status.

How to Enroll

To begin your NUStart, call us today at 1-800-286-2828 or 860-947-2828 in the Hartford and Meriden calling areas. Translators for more than 100 languages are available if you do not speak English.

Let's do this together.