Information Services

"Help Line" newsletter

This newsletter is published three times a year and written in both English and Spanish. The newsletter is mailed to customers who are included in our Winter Protection Plan. Information on energy assistance and other financial assistance programs, energy conservation, safety, health, and other topics of interest are featured. The newsletter encourages customers to use the information to help themselves. View a sample newsletter. [PDF:840 KB]

"Neighbors" newsletter

Published three times a year for Connecticut senior customers, this newsletter features information on energy conservation techniques and customer service programs along with information on health, safety, and nutrition. View a sample newsletter. [PDF:2629 KB]

Social Agency Meetings

Each fall, we hold meetings with community-based organizations and public officials. At these meetings we provide updated information on company programs and services and public energy-related and human service programs affecting lower-income, fixed-income, and special needs customers. Agency representatives have an opportunity to discuss their questions and concerns about company policies and practices. For more information, contact Corporate Community Relations at 860-665-3536.

TTY for the Deaf

The TTY, teletype for the deaf, telephone number is 1-800-842-9710.

Workshops

Workshops on budgeting, energy efficiency and electrical safety are offered to financially challenged customers and special groups who can benefit from the program. Read more about our CL&P Speakers' Bureau if you need a speaker for your civic group or a special event.

"Money Matters" workshops teach financially challenged customers how to budget their limited income by managing energy, housing, clothing and food dollars. State and local assistance programs are also featured.

"Energy Matters" workshops help customers learn about and select energy conservation actions they can do to reduce their electric usage.

Workshops on electrical safety are also offered to customers to provide tips about electrical safety in the home.

To request a workshop, please fill out the request form.

Publications

We offer a wide variety of publications on topics of interest to our customers. Click here to see what we have to offer.

Hispanic Outreach

To provide information and outreach to Spanish-speaking customers, CL&P produces and distributes Spanish language literature, booklets, and brochures. Such topics include energy assistance, Winter Protection Plan and other customer service policies, hypothermia and heat stress. For more information, contact Corporate Community Relations at 860-665-3536.