We care about our customers. And we recognize that some of our customers face special challenges, such as: very limited incomes, language barriers and/or physical disabilities.
Our shut-off protection, energy conservation, information and financial assistance programs and services are designed to help these customers maintain access to electric service, conserve energy, and pay their bills. See a short video [148.mwv] [764.mwv] about NUStart, our program to give you a new start by removing the past-due balance on your bill in as little as 12 months.
Limited-income residents can learn more about low-interest loans for energy-saving home improvements. Call 1-800-992-3665 for more information.
Having trouble keeping up with heating bills? We can help. See a short video [English] [Spanish] about energy assistance programs and how to apply. Read more in our "Stay Warm" brochures [English] (PDF) [Spanish] (PDF) listing heating season and year-round programs. There's nothing wrong with asking for some help.