Questions and Complaints: If you have a question or complaint about your bill or any payment arrangement, contact us on the Web or call customer service at 1-800-286-2000 (860-947-2000 in the Hartford and Meriden calling areas). You may also include a note with your payment on a separate sheet of paper. A complete explanation of your rights is available upon written request to the company at Connecticut Light & Power, P.0. Box 270, Hartford, CT 06141-0270 or by calling customer service.
Termination of Service and Customer Rights: You have the right to dispute a termination of service. You may also have service continued between November 1 and May 1 if you qualify for hardship status or have a serious illness or life-threatening condition.
Third Party Notice: If you have difficulties keeping track of your CL&P bill, you can ask us at any time to send an extra reminder notice to a third party if your service is in danger of being shut off. The third party is not responsible for the payment, nor will this notification prevent loss of service. To authorize Third Party Notification, complete the Third Party Notification Form (PDF). For additional information, call us at 1-800-286-2828 (860-947-2828 in the Hartford and Meriden calling areas). You may also include a note with your payment on a separate sheet of paper.
Electric Suppliers: Information about licensed electric suppliers, including rates and charges, contract terms and conditions, energy sources and emission rates is available from the Public Utilities Regulatory Authority (PURA), 10 Franklin Square, New Britain, CT 06051, by calling 1-888-922-3782 or on its website: http://www.ctenergyinfo.com/.
For other consumer questions and unresolved complaints, you may call the PURA at 1-800-382-4586.
Check Processing: By sending your check, you authorize CL&P to use the check information to create an electronic funds transfer. The electronic transfer, for the original check amount, will be processed on the day your check is received. The check will be destroyed and an image of your check will be stored for 2 years. If the electronic transfer cannot be completed, a demand draft of your check can be created and used in place of the original.