Programs and Services
CL&P cares about its customers and makes great efforts to accommodate their needs. We recognize that some customers face special challenges, such as very limited incomes, language barriers and/or physical disabilities. Whatever the need, CL&P is here to help. Below are the programs and services CL&P offers to help their customers in every way they can.
| Assistance Programs | Program Features | Participation | Contact Information |
|---|---|---|---|
| Winter Protection Plan | Utility service cannot be disconnected to hardship customers for nonpayment from November 1 through May 1. | All CL&P heating customers whose income is at or below 200% of the federal poverty level (FPL), who are receiving state income assistance, or are unemployed with up to 300% FPL. | Call CL&P Credit Center 1-800-286-2828 or 860-947-2828 |
| Third Party Notification | Correspondence including a copy of a customer’s bill is forwarded to a third person (a friend, relative or neighbor) who can remind the customer that a bill is due or past due. Third party is not responsible for payment. | Any customer, particularly elderly or those who have language barriers, who may need assistance interpreting correspondence. | Call CL&P Credit Center 1-800-286-2828 or 860-947-2828. |
| Home Energy Solutions - Income Eligible Program | Free energy-efficiency program to help residential customers lower energy use through air sealing, insulation, heating and appliance evaluations, and energy-saving devices. | Income eligible CL&P customers. | Call 1-800-388-9727. |
| Department of Social Services (DSS) Weatherization Program | Community Action Agencies provide weatherization and conservation services, with a federally funded program. | Households who meet the eligibility guidelines for CEAP. | Contact local Community Action Agency or DSS Energy Hotline at 1-800-842-1132. |
| Special Payment Arrangements Programs | Program Features | Participation | Contact Information |
|---|---|---|---|
| Matching Payment Program | Forgiveness of past-due balances | CL&P heating customers who:
| Call CL&P Credit Center: 1-800-286-2828 or 860-947-2828 |
| NUSTART Program | Payment program for customers who make monthly budget payments. Monthly arrearage credit earned. | Customers at or below 60% Federal Poverty Level (FPL) whose bills are 60 days delinquent, and agree to pay a monthly budget amount. | Call CL&P Credit Center: 1-800-286-2828 or 860-947-2828 |
| CL&P's Budget Billing Program | Free service to level out season-to-season payments for customers, and make month-to-month payments predictable. | Open to all customers. | Call CL&P at 1-800-286-6235 |
| Publications | Program Features | Participation | Contact Information |
|---|---|---|---|
| Help Line (PDF) Help Line Spanish Version (PDF) | Free energy newsletter that provides updated information on energy and income assistance programs for hardship-coded customers. | Hardship-coded customers are mailed a copy of HelpLine. | Call Community Relations at 860-665-3536. |
| Neighbors(PDF) | Free energy newsletter that provides updated information on energy-and income- assistance programs for senior citizens. | Any senior customer who requests to be added to the Neighbors seniors’newsletter subscriber mailing list. | Call Community Relations at 860-665-3536. |
| Stay Warm-Programs to Help You English & Spanish Brochure (PDF) | Provides updated information on energy assistance and conservation programs for limited and fixed income customers. | Any customer may receive this brochure upon request. | Call Community Relations at 860-665-3536. |