Through the Third Party Notification program, we contact a third party designated by the customer if we are aware of the possibility of a shut off of service. Please send us an e-mail or call us at 1-800-286-2000 (860-947-2000 in Hartford or Meriden) for more details.

The Winter Protection Plan protects qualified customers from service shutoffs between November 1 and May 1. CL&P will arrange special payment plans with no late charges. Customers having problems paying their electric bills should call CL&P at 1-800-286-2828 (947-2828 in the Hartford area or 860-947-2828 from Meriden) to ask about the Winter Protection Plan.

Help Line is a free energy newsletter for customers living on a low- or fixed- income. This publication, produced three times a year, gives important information on energy assistance, CL&P's Winter Protection Plan, conservation, and human service programs that are available to help customers. Customers who are enrolled in the Winter Protection Plan receive Help Line through the mail. Other copies are available through Community Action Agencies and Senior Centers.

CL&P maintains a list of customers who depend on electrically-powered, life-sustaining medical equipment in their homes -- such as chest respirators and kidney machines. If you, a member of your household, or a tenant are dependent on such medical equipment, please call us at 1-800-286-2000 (860-947-2000 in Hartford or Meriden) immediately.